You may return or exchange an item within 30 days from date of purchase. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return/exchange, item(s) must be unused, unworn, unwashed, and in the same condition that they were received. Item(s) must also be in the original packaging.
We cannot accept returns or exchanges for the following items:
- Items purchased on clearance
- Limited edition items
- Items made custom to order
- Items purchased with a gift card
- Items that are discontinued and no longer available for sale
If your item is damaged due to a manufacturing defect, we will replace your item(s) upon verification of the issue. It's best to send an email to email@example.com along with a photo of the problem. We will review the email and get you taken care of asap.
To return or exchange your product, please send us an email to Sales@tangoarms with your order number and reason for return. Once confirmed please ship via usps to:Tango Arms
1165 Fitzgerald Road #D
Simi Valley CA 93065
And include your order number, reason for return/exchange, and (if applicable), what you would like to exchange your item for.
You will be responsible for paying for your own shipping costs for returning your item(s) as well as any shipping costs for the new item being sent out to you for an exchange. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item valued over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed (minus shipping costs), and a credit will automatically be applied to your credit card or original method of payment, within 5-7 business days from receipt of your return.
Late or missing refunds (if applicable)
If you haven’t received a refund yet and it's been 5-7 business days since the return was received at our facility, first check your bank account again then contact your credit card company. It may take some time before your refund is officially posted to your account by your bank. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
If you have any questions about our return policy, please email us at email@example.com or call us at (888) 982-6465.